Shipping Policy

 

Custom-Made Products
Every Grumpy Nest is custom made to order. Because each item is produced specifically for you, please allow extra time for production before your order ships.

Estimated Delivery Time
With standard shipping, please allow 3–4 weeks from the date of your order for delivery. This timeframe includes both production and shipping. Delivery times are estimates and are not guaranteed.

Express (Priority) Shipping
Orders placed with Express Shipping are treated as priority: they move to the front of our production queue and are shipped with a faster delivery service. Because every Grumpy Nest is still custom made, production time applies, but express orders will arrive sooner than standard orders.

Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking information to update.

International Orders
International customers may be responsible for customs duties, import taxes, or other fees charged by their country. These fees are not included in the purchase price or shipping cost.

Shipping Address
Please make sure your shipping address is correct and complete before placing your order. If you notice a mistake, contact us as soon as possible. We cannot guarantee changes once production or shipping has begun.

Delays Outside Our Control
Grumpy Nest is not responsible for delays caused by shipping carriers, customs processing, incorrect or incomplete shipping information, weather, or other unexpected events outside of our control.

Lost or Delayed Packages
If your package appears to be delayed or lost, please contact us with your order number and tracking information. We will do our best to help resolve the issue with the carrier.

Questions
If you have any questions about your order or shipping, please contact us at grumpynest@gmail.com.